Another Retail Sales Coaching and Mentoring Success

As Customer Experience retail experts, we know that the combination of individual and team retail sales coaching delivers compelling results. We saw this earlier in the year when we achieved a 7% uplift in sales at the Thorntons’ stores where we delivered our renowned sales coaching programme.Our latest coaching and mentoring work with a major UK retailer also delivered a significant uplift in sales across the six stores that our specialist CX team supported.  Retail Sales Coaching Programme The initial One [...]

CX Programme at Hartridge Engineering

Recently we were delighted to roll out the foundation phase of a CX transformation programme at Hartridge Engineering, a world leader in diesel fuel injection test equipment.This involved working closely with the Board of this Buckinghamshire based manufacturer.  We delivered a series of interactive workshops exploring the importance of CX, their internal culture as well as the Values associated with the business. In addition, we helped them gain a better understanding of their customer’s perspective through various qualitative feedback [...]

New Retail Sales Workshop Launched

We are delighted to launch our highly acclaimed sales training, Creating a World Class Buying Experience, as a standalone one day workshop.Aimed at retailers who want to train their sales people how to provide an exceptional buying experience for their customers so their business really stands out from their competitors.Based on our unique, proven approach we focus on the ‘relationship’ and not just the ‘sale’. We show delegates how, through the delivery of a great buying experience, to get [...]