Another Retail Sales Coaching and Mentoring Success

As Customer Experience retail experts, we know that the combination of individual and team retail sales coaching delivers compelling results. We saw this earlier in the year when we achieved a 7% uplift in sales at the Thorntons’ stores where we delivered our renowned sales coaching programme.Our latest coaching and mentoring work with a major UK retailer also delivered a significant uplift in sales across the six stores that our specialist CX team supported.  Retail Sales Coaching Programme The initial One [...]

Thorntons Retail Customer Experience Programme

Over the recent few months we have rolled out an extensive retail Customer Experience coaching and training programme to 40 Thorntons stores across the UK.Our team of CX trainers and coaches worked with Thorntons’ store managers and retail assistants across the UK to improve the Customer Experience in Stores, by focusing on changing behaviours and language.We are delighted to report that after 6 weeks the stores targeted by the programme have shown a significant improvement in both their mystery [...]

New Retail Sales Workshop Launched

We are delighted to launch our highly acclaimed sales training, Creating a World Class Buying Experience, as a standalone one day workshop.Aimed at retailers who want to train their sales people how to provide an exceptional buying experience for their customers so their business really stands out from their competitors.Based on our unique, proven approach we focus on the ‘relationship’ and not just the ‘sale’. We show delegates how, through the delivery of a great buying experience, to get [...]