Full Service Customer Experience Consultancy
Into the Blue, a full service Customer Experience consultancy, delivers Service Excellence. Our holistic approach encompasses processes, people and the latest technology to help organisations differentiate themselves from their competitors and drive customer loyalty.
We work across different sectors, from transport, to engineering with particular expertise in the retail and services sectors. We help organisations understand what is important to their customers. Our unique holistic approach includes the physical service processes, the people and the digital touchpoints ensuring we deliver results seamlessly across all touchpoints.
Our Customer Experience consultancy (CX) services include:
- Customer journey mapping
- Employee engagement
- Customer feedback and auditing
- Voice of customer programmes
Established in 2012 our team of specialists help quality organisations in the UK and Middle East bridge the gap between the Customer Experience theory and the reality of changing behaviours and processes to ensure that your Customer Experience programme is effective and the results measurable.
How we Work…
We use a collaborative approach at every level. Our practical, hands on support ensures that working together we help embed a customer centric ethos to drive customer loyalty and enhance profits.
As one of the UK’s leading Customer Experience practitioners we tailor our CX programmes according to your specific needs, whilst our expert team ensure the right mix of specialist skills and experience for your requirements. To find out more about what we do click here.
If your business is looking for expert outsourced Customer Experience support call us on +44 (0)1604 805 753.