New Retail Sales Workshop LaunchedSteve Dudley
We are delighted to launch our highly acclaimed sales training, Creating a World Class Buying Experience, as a standalone one day workshop.
Aimed at retailers who want to train their sales people how to provide an exceptional buying experience for their customers so their business really stands out from their competitors.
Based on our unique, proven approach we focus on the ‘relationship’ and not just the ‘sale’. We show delegates how, through the delivery of a great buying experience, to get customers to WANT to buy from them, rather than them having to do the selling.
Highlights of this riveting one day interactive workshop include: the psychology of buying, understanding a customer’s decision process, ways to engage and connect, tailoring product presentation to create desire, handling objections, recognising buying signals and a natural ‘close’.
Steve Dudley, course director says: ‘Research shows more than 50% of customers will spend more on products and services if the overall experience is great and memorable. This workshop gives sales teams the skills and confidence to deliver a superior buying experience, helping them to understand both the ‘why’ and the ‘how’, creating standout and differentiation from the competition and increasing customer delight and sales.’