Our Team

Steve Dudley owner and founder of Into The Blue Consulting

Steve Dudley is one of the UK’s leading and most sought after Customer Experience consultants and speakers.

With over 30 years’ experience at the top of the retail and service sectors, Steve has worked with some of the biggest brands in the World. His commanding, engaging style, attention to detail and proven ability make him the ideal person to connect with when considering Customer Experience and employee excellence.

In 2012, after major successes with large organisations, that include; House of Fraser, Dixons Stores Group and Watches of Switzerland, Steve Dudley launched his own consultancy ‘Into The Blue Consulting’ and continued his work with major blue chip organisations.

Steve has gained experience of a wide variety of cultures, differing leadership styles and commercially challenging markets. With strong natural leadership skills, he has a proven track record of results. This has been driven by focusing on what he believes are the two most important elements of any organisation: its employees and its Customers.

The art and science of Customer Experience applies to any business across any sector of any industry and it is very rewarding working with organisations who want to increase Customer loyalty, helping their teams develop great Customer Experiences and then seeing both the colleagues and the Customers benefit so much from this.

Steve DudleyOwner and founder - Into The Blue Consulting

Paul Beesley

Paul works across all sectors to help improve business performance by providing high quality people development. His expertise is very much in the field of employee engagement and how this translates into delivering great customer experience.

As a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD) and a member of Engage for Success’ Guru Steering Group, Paul is well qualified to provide the consultancy, training and support to equip your people with the skills and knowledge they need to deliver your company’s promise.

Rachel Helmn

With over 15 years as a senior consultant to the NHS transforming services, leading performance improvements, and a Practitioner in employee wellbeing  Rachel shows businesses a better way to operational success. She supports businesses to achieve greater efficiencies and profitability. She works across private, public and non-profit sectors tailoring productivity programmes to the needs of each business.

Rachel is a regular contributor to BBC Radio Northampton’s Expert programme on wellbeing topics. In her spare time she enjoys writing, road biking and skiing.

Simon O'Donnell

Following a successful career working with many UK Blue Chip organisations, Simon has spent the last 13 years advising businesses on how they can grow and develop. He has experience across a wide spectrum of industry sectors, including telecommunications, recruitment, hospitality, retail and distribution.

Simon genuinely believes that the customer has to be at the heart of everything an organisation does and that, from top to bottom, everyone in an organisation has to be “on board” with the concept that customer loyalty and lifetime value are key to success in the long term.

CX expert at Into the Blue

Karen McKeever

Karen is an experienced executive coach with extensive HR leadership expertise at both the individual and team level.

As a Customer Experience and Retail expert she is renowned for developing and implementing leadership development and change management projects, executive coaching, and solving organisational people focussed challenges.

Karen has led a number of major change integration projects and brings a highly pragmatic and agile approach to organisational change by developing people and providing coaching support that ensures the effective delivery of organisational goals.

Chris Daffy

Chris Daffy is one of Europe’s leading Customer Service and Customer Loyalty specialists.

A best-selling author, serial entrepreneur and acclaimed international speaker.

Chris has dedicated the last twenty years to understanding what makes the Customer tick and how businesses can massively improve the experiences of their Customer and so build loyalty. By concentrating on the Customer, your business can grow exponentially.

Into the Blue team

Helen Hamilton

Helen has over 20 years’ experience in Customer Service Learning and Development. Her  specialities are in Service Excellence, Complaint Handling and Customer Experience Management.

She is a CIPD qualified trainer and also experienced in Leadership and Management coaching.

Helen has a very down to earth approach, and her style is very collaborative and inclusive