About Us

Customer Experience Implementation Practitioners

Into the Blue is a specialist Customer Experience consultancy that delivers Service Excellence. Our holistic approach encompasses processes, people and the latest technology to help organisations differentiate themselves from their competitors and drive customer loyalty.

Our Specialities…

We specialise in customer experience, journey mapping, mission statement definition and employee engagement. And we speak, consult and train across the UK, Europe and the Middle East.

Established in 2012 we work across different sectors, from industrial manufacturing and public infrastructure, to professional services and retail to help organisations understand what is important to their customers.  Our unique holistic approach includes the physical service processes, the people and the digital touchpoints ensuring we deliver results.

Our Vision…

To inspire organisations to be the best at what matters most to their Customers.

Our Team…

Led by Steve Dudley, our team of up of highly experienced specialists bridge the gap between the Customer Experience theory and the reality of changing behaviours and processes. They bring a diverse wealth of experience across a range of sectors enables us to offer timely, effective CX solutions.