Customer Experience Expertise...

Journey mapping guidance

Journey Mapping

We can help your organisation understand all your customer touch points across all channels.View More »

Voice of the Customer

We offer this popular programme to ensure that the ‘voice of the your customer’ is understood fully.View More »
Customer experience guidance

Employee Engagement

Customer Experience starts and ends with motivated, engaged and aligned employees.View More »

Embedding Customer Experience Programmes...

Achieving Excellence at Radley & Co

Winning Hearts & Minds at Baileys

Into the Blue are passionate about Customer Experience and have the knowledge and skills to help you to embed and enhance an outstanding experience for your customers.

Latest Blog Posts

Control v Empowerment – the impact on Customer Experience

In a World where consumers are more informed than they have ever been, have more choice and where expectations... read more

Key Customer Experience Trends in 2018

1. The continued rise of the Empowered Customer This has been a trend which has been with us for a... read more

Employee Engagement – why is it important?

Simply put employee engagement can make or break a Customer Experience (CX) programme and is therefore vital in delivering... read more

Another Retail Sales Coaching and Mentoring Success

As Customer Experience retail experts, we know that the combination of individual and team retail sales coaching delivers compelling... read more