Customer Experience Expertise...
Into the Blue are passionate about Customer Experience and have the knowledge and skills to help you to embed and enhance an outstanding experience for your customers.
Steve Dudley is a single minded leader with a passion for customer experience who is able to motivate all levels of an organisation and to communicate a common goal with clarity. Into The Blue provides a framework for delivering customer experience excellence and then supports this through regular follow up with the client.
Learning to Journey Map our guest experience & the Mystery Shop exercise we conducted with Into The Blue were certainly eye openers for us.
I knew we were a very good hotel and I had ideas on how to take things to the next level, however this process really made it clear how we can go from being very good to being world class. – thank you
Steve Dudley from Into the Blue provided real support in solving some key Customer Experience issues in multiple areas of the business, including in our contact centre. His input into our Mystery Shopping regime was invaluable and as a consequence, we have altered the way we survey customers ensuring the right data is collected for use when driving strategic decisions. He facilitates discussions well and has a great sense of humour. Knowledgable, supportive and effective, Steve was an asset to Northern for the time he was here
Latest Blog Posts
Last month we were delighted to provide coaching and consultancy services to one of the UK’s largest housebuilding companies,... read more
First to clarify what internal Customer Experience (CX) is – it is defined as the experience that the employees... read more
Enlightened CEOs embrace Customer Experience (CX) as the new competitive battleground and the route to profitable differentiation in organisations.... read more