Customer Experience Expertise...

Journey mapping guidance

Journey Mapping

We can help your organisation understand all your customer touch points across all channels.View More »

Voice of the Customer

We offer this popular programme to ensure that the ‘voice of the your customer’ is understood fully.View More »
Customer experience guidance

Employee Engagement

Customer Experience starts and ends with motivated, engaged and aligned employees.View More »

Embedding Customer Experience Programmes...

Achieving Excellence at Radley & Co

Winning Hearts & Minds at Baileys

Into the Blue are passionate about Customer Experience and have the knowledge and skills to help you to embed and enhance an outstanding experience for your customers.

Latest Blog Posts

New Retail Sales Workshop Launched

We are delighted to launch our highly acclaimed sales training, Creating a World Class Buying Experience, as a standalone... read more

Pointers for CEOs to Ensure a Sustainable CX Strategy

Enlightened CEOs embrace Customer Experience (CX) as the new competitive battleground and the route to profitable differentiation in organisations.... read more

Challenges of Implementing a CX Programme

Whether you use an external expert, or implement your Customer Experience programme internally, there are a number of challenges... read more

Why Look for Customer Experience Opportunities?

When an organisation is able to recognise Customer Experience opportunities and then make the most of them, they will... read more