Customer Experience Expertise...

Journey mapping guidance

Journey Mapping

We can help your organisation understand all your customer touch points across all channels.View More »

Voice of the Customer

We offer this popular programme to ensure that the ‘voice of the your customer’ is understood fully.View More »
Customer experience guidance

Employee Engagement

Customer Experience starts and ends with motivated, engaged and aligned employees.View More »

Embedding Customer Experience Programmes...

Achieving Excellence at Radley & Co

Winning Hearts & Minds at Baileys

Into the Blue are passionate about Customer Experience and have the knowledge and skills to help you to embed and enhance an outstanding experience for your customers.

Latest Blog Posts

Do you really Understand your Customers?

As CX experts we understand the importance of being customer centric. However, we still find many business owners who... read more

Thorntons Retail Customer Experience Programme

Over the recent few months we have rolled out an extensive retail Customer Experience coaching and training programme to... read more

Creating a Positive Handover Experience with Taylor Wimpey

Last month we were delighted to provide coaching and consultancy services to one of the UK’s largest housebuilding companies,... read more

Make or Break… why Internal Customer Experience is Essential

First to clarify what internal Customer Experience (CX) is – it is defined as the experience that the employees... read more